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PRISMA Case Study - Telecom (Traditional Chinese)

PRISMA文本数据解决方案成功帮助香港首屈一指的T电讯服务供应商打通与市场沟通的渠道,找到顾客体验中能影响NPS的关键因素,准确了解市场动态,提升服务水平,从而促进业务发展。

  • 及时获得顾客最新动态和市场趋势,抢占先机
  • 成功找出能影响NPS*的主要因素,制定高质量业务方案,提升投资回报率
  • 完善整个顾客体验管理流程,革命性改进企业与顾客关系
  • 善用企业的人力资源,创造更大价值

*NPS: Net Promoter Score,顾客体验的净推荐分数

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