How can PRISMA Chatbot serve your customers?

Learn how our AI-powered PRISMA Chatbot deals with customer enquiries in a real-life scenario.

Why should you choose PRISMA Chatbot?

Improve on traditional customer services

Let PRISMA Chatbot deal with the routine, frequently-asked enquiries so your staff can focus on generating more business value for the company.

 

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What PRISMA Chatbot can do for your business?

  • Available 24/7
  • Lighten call centre workload
  • Reduce staff training cost
  • Standardise service quality
  • Enhance customer service experience
  • Uncover insights from customer opinions

Features

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Instant reply

No more waiting. PRISMA Chatbot serves customers anytime and anywhere.

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Scalable services

Serve concurrent users.

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Customised service

Hong Kong local based support team develops customised services based on client requirements.

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Deliver rich media messages

Besides answering enquiries through text message, it supports videos, images, maps and other personalised messages.

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Trilingual supported NLP 

Natural Language Processing (NLP) designed for the multi-cultural Hong Kong market. It is capable of processing trilingual texts (Traditional Chinese, Simplified Chinese and English) simultaneously.

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Unlock language barriers

Support both Chinese and English texts and voice conversations.

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Categorise customer satisfaction level 

Measure customer satisfaction level to company's products and services in real-time.

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Professional add-on services

Text mining and analysis can be provided to clients to discover hidden insights from customer feedbacks.

Available across many different channels

Facebook Messenger, WeChat, email, website, etc.

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PRISMA Chatbot Management Platform

All-in-one management platform for understanding chatbot performance and exploring insights through data visualisation and analysis.

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Contact us to discover how we can grow your business.
Call Us :
(Mainland China) 
(Hong Kong)