ClusterTech and HKFYG Jointly Won The Certificate of Merit in Hong Kong ICT Awards 2021: Smart People Award (Smart Inclusion)

ClusterTech was awarded the certificate of merit in the category of Smart People Award (Smart Inclusion) in Hong Kong ICT Awards 2021 with The Hong Kong Federation of Youth Groups (hereafter HKFYG).

ClusterTech work with HKFYG on the developing SMART Module for **Open Up system which aims to analyse mixed language conversations accurately and smoothly through NLP techniques. The module has applied our award-winning technology, PRISMA, to shorten the data analysis time and predict the demand trend for the calling youngsters. The SMART Module strengthens the ability to identify chat topics and the reasons of help-seeking and adds ability to visualise changes in suicide risk in real time and provide best practice and the most relevant external source to support the counsellors. The result is satisfying, which ensures us that we should participate in the Hong Kong ICT Awards 2021. The project was highly appreciated by the judging panels who are the experts from the industry and we won the certificate of merit in the category of Smart People Award (Smart Inclusion) at last.

The Hong Kong ICT (HKICT) Awards aims at recognising and promoting outstanding information and communications technology (ICT) inventions and applications, thereby encouraging innovation and excellence among Hong Kong' s ICT talents and enterprises in their constant pursuit of creative and better solutions to meet business and social needs. Smart People Award is established to recognise innovative development of ICT products / solutions or ICT-enabled services with promoting the rights of the disadvantaged groups to participate and contribute to the development of information society, recognising the ICT innovations that address the challenges facing the ageing society and encouraging ICT in education for all people, safeguard their right to education and no one will be marginalised.

ClusterTech’s AI and analytics technology, PRSIMA, consists of three core technologies including “Search Engine”, “Text Mining”, and “(*Trilingual) Natural Language Processing (NLP)”. PRISMA won the Hong Kong ICT Awards 2016: Best Smart Hong Kong (Big Data Application) silver award before and has been applied to government departments, private companies and financial institutions. It helps enterprises harness and analyse huge amounts of data in an effective way which reduces labour costs and improves productivity.

*The natural language processing (NLP) technology is unique. It is capable of processing trilingual texts (Traditional Chinese, Simplified Chinese and English) simultaneously, and is tailor-made for the multicultural Hong Kong market.

In the future, ClusterTech will continuously promote innovative advanced technologies in various industries and provide professional services to the customers.


**Open Up system is a multi-cloud solution established for the Hong Kong Jockey Club Online Emotional Support Service for Youth. It provides free and 24-hour online counselling service for youngsters with emotional issues and suicide prevention.