PRISMA Case Study - Transportation
As a public transportation corporation operating one of the largest railway systems in China, the client receives a large amount of passenger feedback, written in a variety of different contexts, requiring significant manpower to process the data. In order to improve operations and provide better services, they sought a system that can automatically and efficiently categorise these texts for analysis.
Our PRISMA-powered customised solution helps the client:
- Reduce labour costs and improve resource allocation
- Enhance information classification and develop customer loyalty
- Optimise information search to improve work efficiency